SMS Terms & Consent Documentation

Last Updated: January 22, 2026

How We Obtain SMS Consent

RoofVista obtains explicit consent through an unchecked checkbox on our quote request forms. Users must actively opt-in to receive SMS messages.

I consent to receive SMS messages from RoofVista regarding my roofing project, including quotes, appointments, and service updates. Message and data rates may apply. Reply STOP to opt-out at any time.

↑ This checkbox is unchecked by default and consent is optional

Types of Messages We Send

Transactional Messages

• Quote confirmations and details
• Appointment scheduling confirmations
• Contractor arrival notifications
• Service completion updates
• Project status changes

Service Messages

• Weather alerts for your area
• Roof maintenance reminders
• Emergency repair notifications
• Warranty reminders
• Safety updates

Note: We do NOT send marketing, promotional, or third-party messages without separate explicit consent.

Sample Messages

RoofVista: Your roof quote is ready! Total: $8,500 for 2,400 sq ft. View details & book contractors: https://roofvista.com/quote/ABC123 Reply STOP to opt-out.

RoofVista: Confirmed! ABC Roofing will inspect your roof on Jan 15 at 2:00 PM. They'll call 30min before arrival. Reply C to cancel or R to reschedule.

RoofVista: Storm warning for your area Tuesday. Check these 5 roof areas now: https://roofvista.com/storm-prep Stay safe!

Opt-Out Procedures

How to Unsubscribe:

• Reply STOP to any message (processed immediately)
• Call us at (512) 877-7750
• Email support@roofvista.com
• Update preferences in your account dashboard

Upon opt-out, you'll receive one final confirmation message and no further SMS communications.

Compliance & Privacy

TCPA Compliance

We comply with all Telephone Consumer Protection Act (TCPA) requirements including:

• Obtaining prior express written consent
• Maintaining consent records for 4+ years
• Honoring opt-out requests immediately
• Clear and conspicuous disclosures

Data Protection

Your phone number is:

• Never sold or shared with third parties for marketing
• Encrypted in our database
• Used only for service-related communications
• Protected under our Privacy Policy

Message Frequency & Charges

Message Frequency

• Transactional: As needed based on your project
• Service alerts: Maximum 4 per month
• No messages before 8 AM or after 9 PM local time

Charges

• Standard message and data rates apply
• RoofVista does not charge for messages
• Check with your carrier for your plan rates

Supported Carriers

Our SMS service works with all major US carriers including:

AT&T

Verizon

T-Mobile

Sprint

U.S. Cellular

Cricket

Metro PCS

Boost Mobile

Need Help?

• Text HELP to receive support information

• Call: (512) 877-7750

• Email: support@roofvista.com

• Hours: Monday-Friday 8 AM - 8 PM EST

This page serves as official documentation for Twilio toll-free verification

RoofVista, Inc. | 123 Main Street, Suite 100, Boston, MA 02101